🤔 Troubleshooting (related to Android OS)

Power Issue

Issue: My Estelle One won't turn on.

Resolution: Firstly, please ensure the device is fully charged by connecting it to the charger for at least 30 minutes. Once done, try powering it on again. If it still doesn't turn on, it might be a hardware issue and you might need to bring it to our service center.

 

Software Glitch

Issue: My device is acting weird and freezing up.

Resolution: Try restarting your Estelle One. If the problem persists, consider doing a factory reset. Please ensure you back up your data before the reset. If these steps don't help, it might be a more serious software issue and our service center can assist further.

 

Connectivity Issue

Issue: I can't connect my Estelle One to Wi-Fi.

Resolution: Firstly, ensure other devices can connect to the same Wi-Fi. If they can, go to the device's settings, forget the network, and reconnect. If the issue remains, try resetting your network settings. If it still doesn't work, the device may need a closer look at our service point.

 

Audio Issue

Issue: The sound isn't clear when I use the projector.

Resolution: Ensure the device's audio settings are set to the optimal levels. Also, check if there's any external interference or if the device's speakers are obstructed. If the issue persists, there could be an internal hardware problem, and our service center will be able to assist.

 

Touchscreen Problems

Issue: My Estelle One's touchscreen isn't responsive.

Resolution: Please ensure there's no dirt or smudges on the screen. If it's still unresponsive, try restarting the device. If the problem continues, it might require professional attention at our service center.

 

Overheating Issues

Issue: My device gets too hot when using it.

Resolution: Ensure your device has adequate ventilation and isn't covered. If it continues to overheat, please bring it to our service center for safety.

 

Storage Errors

Issue: I'm getting a "storage full" notification.

Resolution: You might need to clear some space. Check for old files or apps you no longer use and consider transferring them to cloud storage. If you've done this and still get the error, there might be a system issue.

 

Charging Issues

Issue: My Estelle One isn't charging properly.

Resolution: First, ensure you're using the official charger and cable. Check for any debris in the charging port. If the issue remains, there might be a fault with the battery or charging port.

 

System Updates

Issue: My device isn't updating.

Resolution: Ensure you're connected to a stable Wi-Fi network. Restart the device and try updating again. If you're still having issues, a visit to our service center may be necessary.

 

Bluetooth Problems

Issue: I can't connect my device to a Bluetooth speaker.

Resolution: Ensure both devices are in pairing mode. If they're paired but not connecting, try unpairing and reconnecting. If the issue persists, there could be an internal Bluetooth error.

 

App Malfunctions

Issue: One of my apps keeps crashing.

Resolution: Try updating the app or reinstalling it. If multiple apps are crashing, consider updating your device's software. For persistent issues, our service center can assist.

 

Device Lag

Issue: My device is slower than usual.

Resolution: Clear any unused apps and files. Restart your device. If it remains slow, consider a factory reset (after backing up data). For ongoing issues, our service center can provide further support.

 

Headphone Jack Issue

Issue: I can't hear anything through my headphones.

Resolution: Ensure the headphones work on other devices. Check the jack for debris. If there's still an issue, the internal audio system might be at fault.

 

Lost Device

Issue: I've lost my Estelle One.

Resolution: Use any device tracking features available. Ensure you change passwords for your accounts to maintain security. If you can't locate it, contact our support team for further assistance.

 

Bluetooth Audio Issue with HDMI

Issue: I can't get Bluetooth audio to work when connected via HDMI.

Resolution: I understand the challenge. For Bluetooth audio to function correctly with HDMI, you should pair the Bluetooth to the primary playback device. For instance, first pair your Bluetooth sound system to your computer, and then connect your Estelle One to the computer using HDMI.

 

Android File Transfer Issues on Mac

Issue: Android File Transfer is not working on Mac.

Resolution: This problem typically arises due to compatibility issues between Apple and Google's operating systems, rather than issues with our devices specifically. Depending on the macOS you're using, you may need different solutions:

• For users with macOS 14 Sonoma: Follow the troubleshooting steps outlined in this guide. It provides a comprehensive walkthrough for resolving Android File Transfer issues on the latest Mac operating system.
• For users with macOS 13 Ventura: Apple's discussion forums offer a variety of user-generated solutions. Check this thread to see if any of the suggested fixes work for you.

Alternative Solution: If you continue to experience problems with Android File Transfer, consider using a third-party app to manage media on your device. MacDroid Manager for Android is one option available on the App Store. This app allows Mac users to efficiently transfer files between their computer and Android device.

Before downloading any third-party app, we advise reading the app's user reviews and privacy policy to ensure it’s a fit for your needs and expectations.

Need further assistance? If these solutions do not resolve your issue, you may need to explore additional Mac and Android support resources, as this problem generally lies outside the realm of issues directly related to our devices.

If you have other non-transfer related issues with your device, please refer to the appropriate section of our help center or get in touch with our support team for personalized assistance.

DOA (Dead on Arrival) Unit

Issue: I just received my Estelle One, and it won't turn on at all. It seems to be dead.

Resolution: I'm truly sorry to hear that. A DOA (Dead on Arrival) situation is rare, but we'll address it immediately. Firstly, please ensure that the device has been charged for at least an hour using the provided charger. If it still doesn't power on, we will expedite a replacement unit for you. Please return the non-working unit to us using the pre-paid shipping label we'll send to you. Again, our apologies for the inconvenience, and thank you for your understanding.

 

Water Damage

Issue: I accidentally spilled water on my Estelle One.

Resolution: Turn it off immediately and avoid charging. Place it in a bag of rice or silica gel packets to draw out moisture. If it doesn't power on after a day or shows other issues, bring it to our service center.

 

External Damage

Issue: I accidentally dropped my Estelle One, and now there's a crack.

Resolution: I'm really sorry to hear that. For physical damages, it's best to bring the device to our service center for a thorough inspection and to understand repair options.