❓ Warranty related questions

What if I can't visit an MCare store for a warranty examination 

In such cases, we offer a mail-in warranty service.

1. Visit MCare's online portal. Complete the mail-in order form, providing your contact information, device type, serial number, and a brief description of the issue.
2. Protect your device for shipping. If possible, utilize the original packaging or a sturdy box with adequate padding. Include all necessary accessories or components. If you don't have an appropriate box mention that in your form and we will provide you with a salvage box. 
3. Attach the postage-paid label provided post-form submission. Drop off the package at your local post office or an authorized courier service.
4. Once your device arrives at the service center, MCare will notify you of its receipt. Expert technicians will assess the device to determine if the issue falls under warranty or if it's a non-warranty case.
5. Communication and Approval:

1. Warranty Cases: If the problem is under warranty, MCare will initiate the swap process.
2. Non-Warranty Cases: If the issue isn't covered by warranty or additional costs are involved, we'll inform you with a detailed breakdown and wait for your approval before proceeding.
3. Trade-ins: If you're seeking a trade-in, we'll evaluate the device's value and provide you with our proposed trade-in value.

6. Action and Dispatch:

1. After assessing the device and confirming a warranty issue, MCare will dispatch a replacement device to you.
2. Once approved, any necessary replacements will be done or trade-in processes finalized, and the device or its replacement will be sent out.

7. Upon dispatch, you'll receive a tracking number to monitor the shipment.
8. When you receive the repaired device, replacement, or trade-in, a confirmation of receipt will be required, and we'd appreciate your feedback on our mail-in service.
9. For the safety of your personal data, always back up and, if possible, factory reset your device before mailing it to us.